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Return policy

At moonlitc, we strive to make your shopping experience as enjoyable and worry-free as possible. This Return Policy is designed to be clear, fair, and customer-friendly—so you can shop with confidence at moonlitc.com.
If you have any questions or need assistance, please contact us at mosson@moonlitc.com.

1. Return Eligibility

  • Items must be unused, in their original packaging, and in the same condition as received.
  • Only purchases made directly from moonlitc.com are eligible for returns.

2. Return Request Window

  • Return requests must be submitted within 30 days of delivery.
  • Requests outside this period may not be accepted.

3. How to Initiate a Return

  • Please contact us at mosson@moonlitc.com with your order details and reason for return.
  • We will provide a return authorization along with instructions.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service for your protection.

5. Refund Processing

  • Refunds are processed within 7 business days after we receive and inspect your return.
  • You will receive an email confirmation once your refund has been issued.

6. Refund Timing

  • Processing times may vary depending on your payment provider or bank.
  • Delays may occur due to bank policies, payment methods, or international transactions.

7. Defective or Incorrect Items

  • Please report any defective or incorrect items within 7 days of delivery.
  • Provide photos or details to help us resolve the issue quickly.
  • Eligible cases will receive a free replacement or full refund.

8. Non-Returnable Items

  • Items marked as final sale or personalized/custom products are not eligible for return.
  • Please review product details on moonlitc.com for specific exclusions.

9. Refund Method

  • Refunds will be issued to the original payment method used at checkout.
  • Partial refunds may apply if only part of an order is returned.

10. Customer Support

  • Our support team is available at mosson@moonlitc.com to assist you.
  • We are committed to providing a smooth and fair resolution for every request.

Thank you for shopping at moonlitc.com. Your satisfaction is our top priority.